Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: ICAA4041C Determine and confirm client business expectations and needs An individual demonstrating this competency would be able to: Demonstrate empathy and understanding of the learner Apply cultural accommodations when dealing with different cultures Provide a set of solutions to a variety of predictable one on one problems Perform one on one processes that require a range of well-developed skills where some discretion and judgement is required Interpret available information using discretion and judgement Take responsibility for outcomes when dealing with clients Work may involve some responsibility for others Participation in teams, including group or team coordination may be involved Additionally, an individual demonstrating this competency would be able to: Demonstrate understanding of a broad knowledge base incorporating some theoretical concepts Apply solutions to a defined range of unpredictable problems Identify and apply skill and knowledge areas to a wide variety of contexts, with depth in some areas Identify, analyse and evaluate information from a variety of sources Take responsibility for own outputs in relation to specified quality standards Take limited responsibility for the quantity and quality of the output of others Maintain knowledge of industry products and services |